About MFM-IT
We build strong partnerships in all directions
Including Our Accreditations!
Our Ethos
MFM-IT is an established Managed Service Provider based in the heart of the Midlands, with a national footprint and over a decade of experience supporting charities, educational bodies, and commercial organisations across the UK.
Founded in 2012 with a clear vision: to provide technically led, honest, and proactive IT support to organisations who want more than just a break–fix service.
We are not salespeople. We are engineers, consultants, and problem-solvers who understand the critical role that well-functioning, secure IT plays in keeping organisations running efficiently and safely. Our ethos is built on honesty, clarity, and consistency — ensuring our clients always get straightforward advice, high-quality support, and meaningful improvements to their IT systems.
Our People
Richard founded MFM-IT in January 2012 with the aim of creating a company that prioritised technical excellence and client care. As a former IT engineer, Richard’s focus has always been on quality – ensuring that every solution recommended or implemented is grounded in real-world understanding. Richard continues to oversee service delivery across the business and sets
the technical standards that underpin our services today
Richard Eagles
Chief Executive Officer
Stuart joined MFM-IT in 2017, having previously worked alongside Richard before progressing into Solutions Architecture. With a strong background in designing organisationally transformative solutions, Stuart has worked extensively with Educational and Not for Profit organisations as well as the Corporate Sector.
Stuart provides technical and commercial oversight and strategic support to our Account Management, Projects and Solutions teams
Stuart Colley
Chief Operating Officer
Ash joined MFM-IT in 2020, bringing deep technical expertise and a hands-on approach to leading service operations.
With a strong background in high-pressure, SLA-Driven and Customer Service focussed environments, Ash oversees our engineering teams and ensures consistent, high quality support delivery
Ash Robinson
Head of Technical Services
Peter joined MFM-IT in 2019 with a strong background in IT service delivery, project management and digital strategy. With experience across both technical and business-focused roles, Pete Leads IT Infrastructure Projects, Transformation Programmes and also oversees the Communications arm of the business
Peter Lewis
Head of Projects and Communications
Always quick
to respond.
Customers
1
+
Projects Completed
1
Customer Retention
1
%
Customer Satisfaction
1
%
We believe good customer service is as important as having the right IT infrastructure in place.
Sound like a good fit for your organisation?
Get in touch with us
What our Customers Say
"We love them. Everyone we have had contact with from the company has been extremely helpful and supportive. ‘Can do approach’ and always with a smile. Fast, efficient and effective service that we would recommend highly. Always responsive to our needs – outstanding service."
Di McCallion
Primrose Hospice
"MFM advised on multiple avenues we could explore to solve the issue. We ended up heeding their excellent advice and moving all of our environment into their Private cloud environment, allowing us to run on premise software with the capabilities of the cloud functionality whilst still holding onto data sovereignty."
Dominic Putka
Rock Compliance
"The fact that issues are addressed in good time so staff can get on with work has been a big plus. MFM fits with our ethos where we want to grow with our main suppliers. In the 12 months we have been with MFM we have found extended our projects not only to IT but phones and conferencing systems. All handled professionally with all the necessary support."
Paresh Samat
The Children's Family Trust
We adopt a simple approach - we're not sales people, we're IT experts.
Trustworthy
Reliable and honest, we do what we say we will to make sure your needs are met.
Unmatched Expertise
We are highly skilled and qualified technical people, not sales people – there’s a difference.
Proactive
It’s important to look at how we can always improve technologies and IT infrastructures.
Quick Response
Solving your problems efficiently and effectively is the job of our technically skilled Helpdesk.
